Excellence in Customer Service for Hospitality Level 2

Study the Excellence in Customer Service for Hospitality Level 2 course to learn about the legislation and guidance you will need to know when working in this sector, as well as the professional personal standards you will need to maintain. Pay nothing. Enrol today. Fully Funded. Check your eligibility below.


When you’re working in hospitality, it’s important to make sure you give customers a great first impression. The Excellence in Customer Service for Hospitality Level 2 course will teach you skills including how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene.

The hospitality sector directly contributes £93 billion annually to the economy, therefore high standards and excellence are at the forefront of all decision in this industry.

In the hospitality sector, staff are often the forefront of the business. This Excellence in Customer Service for Hospitality Level 2 course will help you brush up on essential skills for hospitality.

You will get:

  • Accredited qualification awarded by NCFE CACHE 
  • Gain a Level 2 qualification
  • Offers an adjustable foundation that can lead to different career options depending on the career path you have chosen.
  • CV Review and Professional LinkedIn Profile. (Showcase your new qualifications and unique skills).

Course Units

The Understanding  Excellence in Customer Service for Hospitality Level 2 course is made up of four units:

  • Principles of customer service in the hospitality sector
  • Understand effective teamwork in the hospitality sector
  • Understand legislation and guidance relevant to the hospitality sector
  • Understand professional personal standards in the hospitality sector

Awarding Body

NCFE CACHE is regulated by OFQUAL in England, and recognised by Qualifications Wales and the Council for the Curriculum, Examinations & Assessment in Northern Ireland.


ncfe cache upskill online uk

NCFE (formerly the Northern Council for Further Education) is an awarding organisation and registered educational charity providing qualifications in England, Wales and Northern Ireland. Working in vocational and technical learning, NCFE is responsible for the design, development and certification of a broad range of qualifications and awards that are nationally recognised.

Qualification Number

You can check this is a real qualification on the OFQUAL Qualification Checker / Register here: QAN: 603/2778/9

Course Assessment

Your tutor will provide you with feedback on your work and let you know what needs to be changed in order to finish that unit.

You will receive text reminders when your work is due. Your work will be marked by the course Tutor and returned within 7 days.

Course Outcome

Upon successful completion of this course, Learners will achieve an NCFE CACHE Understanding Excellence in Customer Service for Hospitality Level 2 qualification. Your certificate will be posted out to your home address.

Entry Requirements

There are no formal entry requirements for this course. It is highly recommended that you possess a proficient command of the English language to successfully finish the course.

Eligibility Criteria:

  • Aged over 19+ years
  • Lived in UK for 3+ years
  • Not on any Apprenticeship
  • Have valid ID


7 weeks. The Understanding Excellence in Customer Service for Hospitality Level 2 course is designed to be flexible and fit around your work, family or home life and commitments. All deadlines for your course will be shown in your online course platform once you are enrolled to help keep you on track.

What Next?

Once the NCFE CACHE Understanding Excellence in Customer Service for Hospitality Level 2 course is successfully completed, you could progress onto a Level 3 course. Alternatively, check out our other fully funded courses.

You can also apply for jobs. Above all, this vocational qualification is important to careers in a variety of settings and industries including:

    • Hotel Receptionist (£14,000 to £23,000)
    • Counter Service Assistant (£12,000 to £22,000)
    • Health Service Manager (salary £31,365 – £104,927)


In addition to a qualified Tutor you get an Upskill Online UK Personal Mentor and an Accountability Coach to keep you motivated and on track to successfully complete the course. Secondly, guidance and support is offered to help plan the next steps in your personal, academic or professional journey. Finally, you will be provided with a Consultation and a tailored roadmap to success. All in all, you get the complete package in one place at Upskill Online UK, where learning is earning for life.

To speak with us about this course, simply complete the enquiry form and we will contact you shortly. Alternatively you can call us on: 02475 314022.


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