Team Leader Level 2


Learn how to manage conflict, handle dissatisfied customers, and be the best mentor possible. Leadership takes many forms, and a good leader can be an influence for a lifetime. This online Team Leader Level 2 course aims to set you up with the skills and confidence to lead effectively, and tackle some of the common challenges in people management.

Strong team leadership is essential for providing guidance, direction and instruction within a group and inevitably leads to more effective teamwork and more motivated employees. Being able to manage a team effectively is critical in the current job market, where employee productivity and team outcomes are closely monitored.

Upskill Online UK offers you a support and Accountability Coach in addition to your course tutor along with a highway to success plan for you to follow giving you support, guidance and a clear pathway to enter your chosen career.

You will get:

  • Accredited qualification awarded by NCFE CACHE
  • Gain a Level 2 qualification
  • Offers an adjustable foundation that can lead to different career options depending on the career path you have chosen.
  • CV Makeover and Professional LinkedIn Profile to showcase your new qualifications and unique skills.
  • Can be fast tracked to complete in 7 weeks

Course Units

This Team Leader Level 2 course is made up of eight units:

  • Principles of team leading
  • Understanding business
  • Understanding how to communicate work-related information
  • Understanding how to deliver customer service and resolve problems
  • Understanding how to develop working relationships with colleagues
  • Introduction to coaching
  • Introduction to mentoring
  • Understanding personal development

Awarding Body

NCFE CACHE is regulated by OFQUAL in England, and recognised by Qualifications Wales and the Council for the Curriculum, Examinations & Assessment in Northern Ireland.


ncfe cache upskill online uk

NCFE (formerly the Northern Council for Further Education) is an awarding organisation and registered educational charity providing qualifications in England, Wales and Northern Ireland. Working in vocational and technical learning, NCFE is responsible for the design, development and certification of a broad range of qualifications and awards that are nationally recognised.

Course Assessment

Your tutor will ultimately provide you with comments on your work and let you know what needs to be changed in order to finish that assignment.

You will receive text reminders when your work is due. Your work will be marked by your Tutor and returned to you within 7 days.

Course Outcome

Upon successful completion of this course, Learners will achieve an NCFE CACHE Team Leading Level 2 qualification.

Entry Requirements

Surprisingly, there are no formal entry requirements for this course. Although you must be at least 16 years old, there are no official entry criteria for this course. It is highly recommended that you possess a proficient command of the English language in order to successfully finish the course.


7 weeks. These courses are designed to be flexible and fit around your work, family or home life. All deadlines for your course will be shown in your online learning platform once you are enrolled to help keep you on track.

What Next?

Once the NCFE CACHE Team Leader Level 2 course is successfully completed, you could progress onto a Level 3 course. Learners tend to already be in Management or Supervisory roles. You can also apply for jobs as this vocational qualification is important to careers in a variety of settings and industries including:

    • Business Project Manager (salary £22,000 – £70,000)
    • Catering Manager (salary £19,000 – £40,000)
    • Construction Manager (salary £27,000 – £65,000)
    • Retail Manager (salary £22,000 -£37,000)


In addition to the above, to begin, a qualified Tutor and an Upskill Online UK Personal Mentor and an Accountability Coach, is on hand to keep you motivated and on track to successfully complete the course. Secondly, guidance and support is offered to help plan the next steps in your personal, academic or professional journey. Finally, you will be provided with a Consultation and a tailored roadmap to success. In essence, you get the complete package all in one place at Upskill Online UK, where learning is earning for life.

To speak with us about this course, simply complete the enquiry form and we will contact you shortly. Alternatively you can call us on: 02475 314022.


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