Customer Service Level 2

Description

Customer Service is used in most industries that offer a product or a service. Customer Satisfaction is essential and is what keeps you in business. Study the Customer Service Level 2 course to gain essential skills that will make you excel in your role and help your business grow.

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

Providing exceptional customer service is paramount to the success of any business. If you work in customer service, this Customer Service Level 2 course can improve your skills and ensure that every customer has a positive experience.

You will get:

• Accredited qualification awarded by NCFE CACHE 
• Gain a Level 2 qualification
• Offers an adjustable foundation that can lead to different career options depending on the career path you have chosen.
• CV Review and Professional LinkedIn Profile. (Showcase your new qualifications and unique skills).
• Can be fast tracked to complete in 7 weeks

Course Units

The Customer Service Level 2 course is made up of four units:

• Learn to deliver excellent customer service
• Increase awareness of understanding and meeting customers’ needs
• Giving a great customer experience
• Learn from feedback and promote products and services

This online course is delivered at an introductory level and is designed to provide a foundation level of knowledge in counselling skills. Further study would be required to practice as a qualified counsellor.

Awarding Body

NCFE CACHE is regulated by OFQUAL in England, and recognised by Qualifications Wales and the Council for the Curriculum, Examinations & Assessment in Northern Ireland.

NCFE (formerly the Northern Council for Further Education) is an awarding organisation and registered educational charity providing qualifications in England, Wales and Northern Ireland. Working in vocational and technical learning, NCFE is responsible for the design, development and certification of a broad range of qualifications and awards that are nationally recognised.

Course Assessment

Your tutor will provide you with feedback on your work and let you know what needs to be changed in order to finish that unit.

You will receive text reminders when your work is due. Your work will be marked by the course Tutor and returned within 7 days.

Course Outcome

Upon successful completion of this course, Learners will achieve an NCFE CACHE Customer Service Level 2 qualification. Your certificate will be posted out to your home address.

Entry Requirements

There are no formal entry requirements for this course. It is highly recommended that you possess a proficient command of the English language to successfully finish the course.

Eligibility Criteria:

• Aged over 19+ years
• Lived in UK for 3+ years
• Not on any Apprenticeship
• Have valid ID

Duration

7 weeks. The Customer Service Level 2 course is designed to be flexible and fit around your work, family or home life and commitments. All deadlines for your course will be shown in your online course platform once you are enrolled to help keep you on track.

What Next?

Once the NCFE CACHE Customer Service Level 2 course is successfully completed, you could progress onto a Level 3 course. Alternatively, check out our other fully funded courses.

You can also apply for jobs. Above all, this vocational qualification is important to careers in a variety of settings and industries including:

• • Financial Services Customer Advisor (salary £14,000 – £60,000)
  • Customer Service Assistant (salary £16,000 – £28,000)
  • Flight Attendant (£17,879 – £30,000)

Support

In addition to a qualified Tutor you get an Upskill Online UK Personal Mentor and an Accountability Coach to keep you motivated and on track to successfully complete the course. Secondly, guidance and support is offered to help plan the next steps in your personal, academic or professional journey. Finally, you will be provided with a Consultation and a tailored roadmap to success. All in all, you get the complete package in one place at Upskill Online UK, where learning is earning for life.

To speak with us about this course, simply complete the enquiry form and we will contact you shortly. Alternatively you can call us on: 02475 314022.