Customer Service for Health and Social Care Settings Level 2

Description

The new Customer Service for Health and Social Care Settings Level 2 qualification enhances Customer Service in Healthcare, which will support you when you are dealing with residents, families, patients and internal and external customers within the Health and Social Care environment.

Less than two-thirds of those receiving care feel extremely satisfied with the quality of service they receive. To offer a sense of respect, safety and dignity, proper customer service in Health and Social Care settings is essential: this Customer Service for Health and Social Care Settings Level 2 Course gives you the foundation you need.

In order to provide safe and effective care, high quality care should be part of everyday practice for anyone working in a health and social care environment, regardless of role. This online qualification is considered valuable by Health and Social care employers in the UK.

You will get:

• Accredited qualification awarded by NCFE CACHE 
• Gain a Level 2 qualification
• Offers an adjustable foundation that can lead to different career options depending on the career path you have chosen.
• CV Review and Professional LinkedIn Profile. (Showcase your new qualifications and unique skills).

Course Units

The Customer Service for Health and Social Care Settings Level 2 course is made up of four units:

• Understanding customer expectations in health and social care settings
• How to identify the types of customers who interact with health and social care services
• Different communication methods used in health and social care settings
• How to provide a safe, welcoming and inclusive environment for diverse needs

Awarding Body

NCFE CACHE is regulated by OFQUAL in England, and recognised by Qualifications Wales and the Council for the Curriculum, Examinations & Assessment in Northern Ireland.

NCFE (formerly the Northern Council for Further Education) is an awarding organisation and registered educational charity providing qualifications in England, Wales and Northern Ireland. Working in vocational and technical learning, NCFE is responsible for the design, development and certification of a broad range of qualifications and awards that are nationally recognised.

Qualification Number

You can check this is a real qualification on the OFQUAL Qualification Checker / Register here: QAN: 603/3994/9

Course Assessment

Your tutor will provide you with feedback on your work and let you know what needs to be changed in order to finish that unit.

You will receive text reminders when your work is due. Your work will be marked by the course Tutor and returned within 7 days.

Course Outcome

Upon successful completion of this course, Learners will achieve an NCFE CACHE Customer Service for Health and Social Care Settings Level 2 qualification. Your certificate will be posted out to your home address.

Entry Requirements

There are no formal entry requirements for this course. It is highly recommended that you possess a proficient command of the English language to successfully finish the course.

Eligibility Criteria:

• Aged over 19+ years
• Lived in UK for 3+ years
• Not on any Apprenticeship
• Have valid ID

Duration

7 weeks. The Customer Service for Health and Social Care Settings Level 2 course is designed to be flexible and fit around your work, family or home life and commitments. All deadlines for your course will be shown in your online course platform once you are enrolled to help keep you on track.

What Next?

Once the NCFE CACHE Customer Service for Health and Social Care Settings Level 2 course is successfully completed, you could progress onto a Level 3 course. Alternatively, check out our other fully funded courses.

You can also apply for jobs. Above all, this vocational qualification is important to careers in a variety of settings and industries including:

• • Foster Carer (£ Variable)
  • Social Work Assistant (£12,000 – £25,000)
  • Residential Support Worker (£15,000 to £26,000)

Support

In addition to a qualified Tutor you get an Upskill Online UK Personal Mentor and an Accountability Coach to keep you motivated and on track to successfully complete the course. Secondly, guidance and support is offered to help plan the next steps in your personal, academic or professional journey. Finally, you will be provided with a Consultation and a tailored roadmap to success. All in all, you get the complete package in one place at Upskill Online UK, where learning is earning for life.

To speak with us about this course, simply complete the enquiry form and we will contact you shortly. Alternatively you can call us on: 02475 314022.