Housing Practice Level 2

This Housing Practice Level 2 qualification will give you a basic understanding of housing and introduce you to some of the skills and knowledge necessary to participate in housing related activities. Pay nothing. Enrol today. Fully Funded. Check your eligibility below.


Housing Practice is an occupational area which requires an individual to have relevant knowledge, understanding and skills to practice within the Housing context, primarily as a customer service advisor. This Housing Practice Level 2 qualification will give you a basic understanding of housing and introduce you to some of the skills and knowledge necessary to participate in housing related activities.

We are supporting housing professionals across England to gain the qualifications needed to meet the Social Housing (Regulation) Act 2023 requirements, and evidence their professional practice within the sector, with this Housing Practice Level 2 course.

Over 4 million people in the UK live in social housing, and with some social housing tenants being at their most vulnerable, it’s important that anyone working in the sector has a sound understanding of the range of services provided by social housing, the issues that tenants might face, and how to
correctly record and report any problems. You will learn all this and more with the Housing Practice Level 2 qualification.

This course also compliments the Tenant Support in Social Housing Level 2 online course and qualification.

You will get:

  • Accredited qualification awarded by NCFE CACHE 
  • Gain a Level 2 qualification
  • Offers an adjustable foundation that can lead to different career options depending on the career path you have chosen.
  • CV Review and Professional LinkedIn Profile. (Showcase your new qualifications and unique skills).

Course Units

The Housing Practice Level 2 course is made up of four units:

  • Housing Provision and Housing Organisations
  • Customer Service for Housing
  • Assets, Repairs and Maintenance.
  • Professional Development in Housing.

Awarding Body

Chartered Institute of Housing (CIH) Housing is the professional body for people and organisations who work with housing. They are regulated by OFQUAL in England, and recognised by Qualifications Wales and the Council for the Curriculum, Examinations & Assessment in Northern Ireland.

Chartered Institute of Housing CIH Logo upskill online uk

The Chartered Institute of Housing  CIH were granted a Royal Charter in 1984.

Qualification Number

You can check this is a real qualification on the OFQUAL Qualification Checker / Register here: QAN: 603/3583/X

Course Assessment

Your tutor will provide you with feedback on your work and let you know what needs to be changed in order to finish that unit.

You will receive text reminders when your work is due. Your work will be marked by the course Tutor and returned within 7 days.

Course Outcome

Upon successful completion of this course, Learners will achieve a Chartered Institute of Housing (CIH) Certificate in Housing Practice Level 2 qualification. Your certificate will be posted out to your home address.

Entry Requirements

There are no formal entry requirements for this course. It is highly recommended that you possess a proficient command of the English language to successfully finish the course.

Eligibility Criteria:

  • Aged over 19+ years
  • Lived in UK for 3+ years
  • Not on any Apprenticeship
  • Have valid ID


7 weeks. The (CIH) Certificate in Housing Practice Level 2 course is designed to be flexible and fit around your work, family or home life and commitments. All deadlines for your course will be shown in your online course platform once you are enrolled to help keep you on track.

What Next?

Once the CIH Housing Practice Level 2 course is successfully completed, you could progress onto a Level 3 course CIH course. Upon successful completion of the Level 3, you ca become a Certified Practitioner Member of the CIH.

Alternatively, check out our other fully funded courses.

You can also apply for jobs. Above all, this vocational qualification is important to careers in a variety of settings and industries including:

    • Housing Officer (salary £21,000 – £35,000)
    • Care Home Advocate (salary £18,000 – £30,000)
    • Hostel Manager (salary £20,000 – £60,000)


In addition to a qualified Tutor you get an Upskill Online UK Personal Mentor and an Accountability Coach to keep you motivated and on track to successfully complete the course. Secondly, guidance and support is offered to help plan the next steps in your personal, academic or professional journey. Finally, you will be provided with a Consultation and a tailored roadmap to success. All in all, you get the complete package in one place at Upskill Online UK, where learning is earning for life.

To speak with us about this course, simply complete the enquiry form and we will contact you shortly. Alternatively you can call us on: 02475 314022.


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